Last updated: August 2026
FromBeyond.co · Operated by FromBeyond.co Pty Ltd
Brisbane, Australia · hello@FromBeyond.co · FromBeyond.co
By accessing and using FromBeyond.co, you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
FromBeyond.co provides digital legacy services including video message recording, storage, and scheduled delivery. Our services are designed to help you preserve and share memories with loved ones. FromBeyond.co ("FromBeyond.co", "we", "us", or "our") provides a platform that allows users to create and schedule video messages, funeral celebrations, will explanations, and other personal content for delivery to nominated recipients in the future. Because our service involves deeply personal and sensitive content — including material related to end-of-life wishes and family legacy — we take your privacy seriously and are committed to handling your information with care and respect.
These Terms of Service should be read alongside our Privacy Policy, available at FromBeyond.co/privacy. Together, these documents govern your use of the FromBeyond.co platform and how we directly collect and process your information.
Third-party service providers/platforms: our platform currently uses third-party service providers including Amazon Web Services (hosting and infrastructure) and Stripe (payment processing).
By using our services, you confirm that you are at least 18 years of age. Our services are not intended for use by individuals under the age of 18. If you become aware that a person under 18 has created an account or submitted Personal Information without parental consent, please contact us at hello@FromBeyond.co and we will take reasonable steps to remove that information promptly.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorised use of your account or any other breach of security at hello@FromBeyond.co.
You retain all rights and ownership to the content you upload to FromBeyond.co. By using our service, you grant us a perpetual, irrevocable, non-exclusive licence to store, process, and deliver your content and Personal Information in accordance with your instructions, except as set out below. This licence exists only to operate the service.
If you wish to delete specific undelivered content, you can do this yourself at any time through your account settings, and the licence for that content ends once you do so. If you wish to close your account entirely, you can request this by emailing hello@FromBeyond.co; the deletion of your account and all associated content is a consequence of that closure, and the licence for your content ends once we have actioned it. We do not use your content for any other purpose.
You are solely responsible for the content you upload. You must not upload content that:
You acknowledge that the accuracy and completeness of all delivery details — including recipient contact information and timing instructions — are your responsibility. FromBeyond.co and third party platforms rely on the information you provide and do not verify recipient details. Inaccurate or incomplete information may result in failed or misdirected delivery.
FromBeyond.co will use its best endeavours to deliver content at the date and time you specify. We cannot guarantee delivery where failure is caused by factors genuinely outside our control, including outages or failures of third-party infrastructure providers, recipient email or telecommunications service failures, or events such as natural disasters or network disruptions. Where such a failure is identified and re-delivery is possible, we will re-attempt delivery within a reasonable timeframe.
To the extent permitted by law, FromBeyond.co is not liable for any failure or delay in delivery to the extent that such failure or delay is caused or contributed to by inaccurate, incomplete, or outdated information provided by you, or by events outside our reasonable control. Where a failure or delay in delivery is directly caused by our error, our liability is limited to re-performing the delivery of the content within a reasonable timeframe.
We may, but are not obligated to, attempt redelivery where delivery fails.
Once a unique access link (URL) to content has been generated and/or delivered, you are solely responsible for its distribution and confidentiality. From the point of delivery, control of the link passes to you and/or the recipient, and, to the extent permitted by law, FromBeyond.co is not responsible for any unauthorised access, sharing, or distribution of content resulting from the forwarding, interception, or misuse of such links.
As part of the service, you may have the option to trigger immediate delivery of your content to yourself for testing and verification purposes. You acknowledge that using this feature may assist in safeguarding delivery. FromBeyond.co does not require you to use this feature.
We strive to maintain service availability but do not guarantee uninterrupted access. We reserve the right to modify, suspend, or discontinue services with reasonable notice, except where modifications are required urgently for security or legal reasons.
Our website is provided on an ‘as is’ and ‘as available’ basis without any express or implied warranties of any kind. While we have made reasonable endeavours to ensure the site is free from error, we do not guarantee that the site will be free from viruses or that access to the site will be uninterrupted.
To the extent permitted by applicable laws, we are not liable to you for any losses, damages, liabilities, claims and expenses (including but not limited to legal costs, defence or settlement costs). We shall also not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services, including but not limited to loss of data, failed or delayed delivery, or reliance on content delivered through our platform.
We are also not responsible for any third party services/platforms used to the deliver the services to you.
Nothing in these Terms limits any rights you may have under the Australian Consumer Law.
Our website contains links to third party services/platforms and websites that are provided and maintained by independent third parties. We make no representations or warranties about any third party websites that you may access through the links or otherwise through this site nor do we accept any responsibility for the content or use of such websites.
Any complaints you may have about the third party services/platforms and websites and their content should be directed to the relevant third party.
Subject to any applicable law which cannot be excluded, we make no warranties or representations:
These Terms are governed by the laws of Queensland, Australia. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Queensland.
We may update these Terms from time to time. The current version will always be available at frombeyond.co. Your continued use of our services after changes take effect constitutes your acceptance of the updated Terms.
Except for the content and the information you provide, all intellectual property rights in the site (including, but not limited to, the information, or services available through this site) including but not limited to patents, copyright, any other intellectual property rights recognised under Australian law and trademarks belong to us (“Our IP”). You must not use any of Our IP without our express written consent.
For questions about these Terms, please contact us:
FromBeyond.co Pty Ltd
Email: hello@FromBeyond.co
Location: Brisbane, Queensland, Australia
Website: FromBeyond.co
These Terms are governed by the laws of Queensland, Australia.
© 2026 FromBeyond.co Pty Ltd. All rights reserved.
