Frequently Asked Questions

Frombeyond.co is a website that helps you design a perfect script and record a heartfelt video message for the people you love and choose exactly when they receive them, whether that's next week, on a future birthday, or years from now. You don't need to download anything or be particularly tech-savvy. If you can make a video call, you can use Frombeyond.co.

No. Frombeyond.co works entirely through your internet browser, the same way you'd check your email or look something up online. You can use it on a smartphone, tablet, iPad, laptop, or desktop computer.

Any device with a camera and internet connection, a smartphone, iPad, tablet, or computer with a webcam. Most people find a tablet or iPad the easiest for recording because the screen is larger and easier to read.

Not at all. Frombeyond.co was designed so that anyone can use it, regardless of their experience with technology. The steps are simple, guided, and there's help available if you get stuck.

Creating an account is straightforward. You'll need an email address and you'll choose a password.

Absolutely. Many people get started with a friend, son, daughter, or grandchild sitting beside them for the first session. Once you've done it once, most people find they can manage on their own.

Yes. Creating, editing, sharing, or deleting a personal keepsake requires an active Plan. You can create an account first, then buy a Plan from the app. A one-off payment of $99 gives you unlimited recordings and full access for 12 months. After that your keepsakes stay viewable; buy again to create or edit. Please see our current terms at frombeyond.co for full details.

Frombeyond.co walks you through every step. You choose what kind of message you want to create, optionally get help writing what you want to say, then record using the built-in teleprompter which shows your words on screen as you speak.

A teleprompter is a feature that displays your script on screen while you record, like reading from a large-print page while looking straight at the camera. It scrolls at your own pace so you never lose your place or forget what you wanted to say. You can adjust the text size and the speed to suit you.

You can record as many times as you like. There's no pressure and no limit. Many people do several takes before they're happy, just like a professional would. Only the version you're happy with gets saved.

That's exactly what the AI assistant Nex is there for. Nex asks you gentle questions, things like 'What's a memory you share with this person?' or 'What do you hope they remember about you?', and helps you turn your answers into a script in your own words. You just have to have a conversation.

Both options are available. You can write your own words entirely, use Nex to help shape and refine them, or let Nex guide the whole process through questions. The final message will always sound like you, Nex just helps you find the words.

You can adjust the text size to make it as large as you need. If you're still having difficulty, you can print your script beforehand and read from the printed page, many people find this more comfortable.

There's no right or wrong length. Some people record a two-minute message. Others record for twenty minutes or more. What matters is that it feels right to you. Most videos are between two and ten minutes.

That's completely natural, and honestly, those are often the most meaningful moments in a video. You can pause whenever you need to, take your time, and continue when you're ready. There's no rush.

No special equipment is needed. Frombeyond.co recommends sitting near a window with natural light in front of you (not behind you), in a quiet room with minimal background noise. Your regular smartphone, tablet, or computer camera is perfectly fine.

Wear whatever feels like you, comfortable and natural. Sit somewhere that feels familiar and relaxed: your favourite chair, your kitchen table, your garden. The more natural the setting, the more personal the video feels.

Yes. A one-off payment of $99 gives you unlimited recordings and full access to all features for 12 months. You might record a birthday message for each grandchild, a separate video for your will, a life story interview, bedtime stories, as many as you like.

A one-off payment of $99 gives you unlimited video recordings and storage for personal, non-commercial use for 12 months. We ask that use of the platform remains reasonable and in the spirit of preserving personal messages and memories.

Yes. You don't need to type or write anything to create a keepsake, Nex guides you through with spoken questions, and you simply speak your answers. If you do need to use a keyboard or mouse at any point, a family member is welcome to help.

You can still use Frombeyond.co, and you're welcome to speak in whichever way feels most natural and comfortable to you. If you'd like extra support, a family member is welcome to sit with you during recording.

The questions are guided by Nex, Frombeyond.co's AI assistant. Nex is gentle, patient, and moves at your pace. There's no pressure to answer anything you're not comfortable with.

Things like: who is this message for, what special things so you want to say about them, why are they special to you. For the life story option, you could be asked where you grew up, what your childhood was like, what your parents were like, important moments in your life, your proudest achievements, advice you’d want to pass on, and stories you want your family to remember. The questions are warm and conversational, not clinical or formal.

That's completely fine. You share what you can remember, in your own way. There are no wrong answers and no pressure to be precise. The warmth and personality behind your words matter far more than getting every detail exactly right.

Yes. You don’t have to complete everything in one go. You can edit your script as many times as you like, when you are happy you can schedule the date and time you would like your video to be sent to your family member or friends.

You choose. You can keep it private, share it with specific family members, schedule it to be delivered on a future date, perhaps a grandchild's milestone birthday, or after you've passed. It's entirely your decision.

When you finish recording, you simply choose a date for your video to be delivered. Frombeyond.co holds it safely until that date arrives, then sends it automatically. You can schedule a video for tomorrow or for twenty years from now.

They receive an email or text message on the date you chose, with a link to watch the video. They don't need a Frombeyond.co account to view it.

They will receive an email showing your name, the title you gave the video, and a personal note if you chose to include one, so they know straight away who it is from and what it is. The email includes a link. When they click it, the video opens and plays. They do not need a Frombeyond.co account to watch it, just a device with an internet connection.

As long as they have an email address or a mobile phone number, they'll receive the link. Watching a video simply involves clicking a link, most people can manage that even with limited tech experience. A family member can also help them open it.

Yes. You can share a video with multiple recipients, perfect for family messages, stories meant for all your grandchildren, or a farewell message intended for everyone who loves you.

You can edit and reschedule your videos at any time from your private library. Nothing is locked in until the delivery date actually arrives.

Yes. You have full control over all your scheduled messages. You can cancel, reschedule, or delete a video at any time before it's delivered.

If a scheduled delivery fails, we will do our best to attempt redelivery using the contact details you have provided. We are not able to attempt redelivery using any details other than those you have supplied, so it is worth making sure your recipient's contact details are accurate before scheduling. If you are concerned a delivery has not arrived, contact us at hello@frombeyond.co and we will look into it for you.

They will still be delivered exactly as you planned. This is one of the most important things Frombeyond.co does, your words will reach your loved ones at the moments you intended, whether or not you're still here to see it.

Frombeyond.co supports a wide range of message types including: birthday and anniversary greetings, wedding day messages, graduation congratulations, end-of-life farewells, will explanations, life story interviews, bedtime story recordings, milestone messages for future grandchildren, and any personal occasion you choose.

Yes, and this is one of the most loved uses of Frombeyond.co. You can record your grandchildren's favourite stories in your own voice and schedule them to be delivered regularly, or saved for the future so they can be shared with great-grandchildren one day.

Yes. Frombeyond.co provides a QR code that can be included with your will documents. When your family scans it, they see your video, explaining your decisions in your own words, in your own voice. This does not replace your will but it can bring enormous comfort and clarity at a difficult time.

Yes. This is one of the most meaningful things you can do with Frombeyond.co. You can record a birthday message for each of your children and schedule it to arrive on their special day, year after year if you choose. You can record a message for your husband for your anniversary, whether that is to be delivered this year, on a future milestone, or to reach him after you have gone. The message is the same whatever the timing. It is your voice, your words, and your love, delivered exactly when it will mean the most.

Yes. Many people record messages for future grandchildren or great-grandchildren, a hello from the past, a piece of family history, or simply their love and hopes for someone they may never get to meet. These can be held for decades and delivered whenever the time is right.

Yes. Some people record reflections, intentions, or milestone check-ins to be delivered to themselves on a future birthday or anniversary. It's a deeply personal and meaningful practice.

Frombeyond.co is designed for personal, heartfelt messages and we trust our users to use it with care. Content must not be unlawful, harmful, or intended to distress the recipient. It must not infringe anyone else's rights or contain anything malicious. Beyond that, what you choose to say is entirely your own. If you are ever unsure, contact us at hello@frombeyond.co and we will be happy to help.

Your videos are private and only delivered to the people you choose. Frombeyond.co never shares your content with anyone outside of the trusted providers we use to operate the platform. Once a video is delivered, the recipient receives a link to watch it, anyone who has that link will be able to view it, so it is important to make sure you have the right contact details and letting your recipient know to keep the link to themselves.

Your videos and personal details are encrypted and stored securely on AWS (Amazon Web Services) cloud infrastructure, one of the most trusted and secure storage systems in the world.

Yes. You can delete any video from your library at any time. Once deleted, it will not be sent but it also cannot be recovered, so it's worth being sure before you do.

No. Your videos are yours. Nothing is ever shared publicly without your explicit choice to do so. You are in control of who sees your video.

Your account is protected by your password. Frombeyond.co recommends choosing a strong password and not sharing it with others. If you ever feel your account has been accessed without your permission, contact hello@Frombeyond.co immediately.

You have the right to request a copy of the personal information FromBeyond.co directly holds about you, and to ask for it to be corrected if it is inaccurate or out of date. To make either request, contact us at hello@frombeyond.co and we will respond within 30 days.

We take data security seriously and have measures in place to protect your information. If we become aware of a security incident affecting your Personal Information, we will take prompt steps to address it and notify you where appropriate.

In the event of a merger, acquisition, or sale of assets, your data may be transferred to a successor entity. Best endeavours will be made to notify you of this event.

Your conversations with Nex are private and treated with the highest level of care. Frombeyond.co does not listen to, watch, or access your Nex sessions, and it is not our practice to do so. Access to conversation data is strictly controlled, only a very small number of authorised technical personnel could access it, and only in exceptional circumstances such as investigating a serious technical fault. No third party accesses your conversations for their own purposes. The technology infrastructure we use to operate the service handles your voice data solely to make the service work, and nothing else. Your conversations are never used to train any AI model. What you say to Nex is handled with the same discretion you would expect from any trusted professional service.

To delete your account, email us at hello@frombeyond.co with your request.

Please know that deleting your account permanently and irreversibly deletes everything linked to it, including your videos, messages, and every delivery scheduled for the future, even ones meant to be delivered after you’re gone. This cannot be undone and cannot be recovered. If you have messages scheduled for future delivery, including posthumous messages, please think carefully before requesting account closure. If you are unsure, email us first.

If you just want to remove a specific video or message but keep your account and other scheduled deliveries, you can do that yourself anytime in your account settings, no need to email us or delete anything else.

No. Your videos belong to you entirely. Frombeyond.co does not own any content you create or upload. To deliver your videos at the times you choose, we need your permission to store and send them on your behalf, and that permission exists only for that purpose. The technology providers we use to store and deliver your content also operate under their own terms, but are permitted to use your content only for the specific purpose of delivering our service, nothing else.

When you delete a video, it is permanently removed from our systems. At that point, Frombeyond.co no longer has any right or ability to store, access, or send it. Deleted videos cannot be recovered, so it is worth being certain before you do. If you have already scheduled a deleted video for delivery, it will not be sent.

With your permission, we may send you occasional emails about FromBeyond.co and our services. You can opt out at any time by clicking the unsubscribe link in any email, or by emailing hello@frombeyond.co.

We don't use your personal information for advertising or to build a profile of you, and we never sell, rent, or share your personal data with anyone for their own marketing purposes.

A one-off payment of $99 gives you unlimited video recordings, full access to all features, and secure storage of your entire library for 12 months. There is no free keepsake, no subscription, and no automatic renewal.

It is a one-off payment. You pay $99 and receive unlimited recordings and full access for 12 months. There are no monthly fees, no hidden costs, and no automatic renewal. After 12 months you may choose to extend for a further 12 months to record additional videos.

Your account stays open and your videos remain safe. You can still log in and view everything in your library, and all messages you have already scheduled will still be delivered exactly as you planned. You will not be able to create, edit, share, or delete keepsakes until you buy again. You can extend at any time with a one-off payment of $99 for a further 12 months.

Frombeyond.co does not offer change-of-mind refunds on the 12-month access payment. Refunds are provided in accordance with your rights under the Australian Consumer Law. If you have a concern about a charge, please contact us at hello@frombeyond.co and we will work through it with you.

Yes. Frombeyond.co makes a deeply meaningful gift, particularly for older parents or grandparents who may not think to try it themselves.

Contact the Frombeyond.co team at hello@Frombeyond.co to ask about any current offers or community programs, including the Bridging Generations program which is designed to help older Australians feel connected.

Occasionally Nex may pause or stop mid-sentence, especially if you have already recorded one keepsake earlier in the same visit. The simplest fix is to close the page, log in again, and start your keepsake fresh. This gives Nex a clean start and almost always solves it.

This can happen when starting a new keepsake immediately after finishing one. Log out completely, close the browser tab, then log back in and begin your new keepsake as a fresh session. Think of it like restarting a phone when an app is behaving oddly. It clears the way for Nex to start cleanly.

It isn't essential, but it's a good habit if you're recording more than one keepsake in the same sitting. Logging out and back in before starting a new one is the easiest way to give Nex a fresh start.

Close the page and start again. Nothing you have already recorded will be lost. Starting fresh clears the small glitch and Nex will begin cleanly from the first question.

No. Anything already saved to your keepsake library stays safe. If a hiccup happens partway through a recording, you may simply need to redo that particular keepsake, but your previous videos and your account are never affected.

Check that your browser has permission to use your camera and microphone, you'll usually see a small pop-up asking for this the first time. If you accidentally said no, you can change this in your browser settings, or simply close the page and try again, choosing 'Allow' when asked. A family member can help with this if you're unsure.

Frombeyond.co works best on an up-to-date browser such as Chrome, Safari, or Edge. If a page isn't loading properly, try closing it and opening it again, or ask a family member to check that your browser is up to date.

You can contact the Frombeyond.co team directly by email at hello@Frombeyond.co. They are based in Brisbane, Australia, and are happy to help you through any step of the process.

Contact the team at hello@Frombeyond.co to ask about available support options. The Bridging Generations community program also connects older users with assistance getting started.

Bridging Generations is Frombeyond.co's community initiative designed specifically to help older Australians discover the platform and record their stories. It connects seniors with support, resources, and a community of people doing the same thing. Learn more at Frombeyond.co/bridging-generations.

Absolutely. Frombeyond.co welcomes feedback from its users, especially those who are newer to technology, as their experience helps shape a better product for everyone. Email hello@Frombeyond.co with any thoughts.

Contact the Frombeyond.co team as soon as possible at hello@Frombeyond.co. While deleted files cannot always be recovered, the team will do their best to help.

Many people find it quite the opposite, deeply comforting and even joyful. Recording a message for someone you love, knowing they'll hear your voice when they need it most, is one of the most loving things you can do. Many users describe the experience as a gift, both to give and to create.

You can save your progress and come back whenever you're ready. There's no deadline, no rush, and no expectation. Some people record over weeks or months, a little at a time. The platform will wait for you.

That's entirely your choice. Some people keep it a surprise; others tell their family so they know to expect something. If your messages relate to your will or estate planning, it may be worth letting someone trusted know that they exist and how to access them.

You have full control over who receives each video and when. You can record something deeply private, set it to be delivered only after you've passed, and trust that it will reach only the person you've chosen.

Sometimes it's easier to say things on video, without the pressure of an immediate response. Many people use Frombeyond.co to finally say things they've always meant to say: apologies, gratitude, love, explanations. If recording helps you say it, that's reason enough.